Cookie Policy

This Cookie Policy explains how Lola Jack Casino (referred to as “Lola Jack Casino”, “we”, “us”, or “our”) uses cookies and similar technologies on our website and related services offered to players in the United Kingdom.

By visiting or using our website, creating an account, or continuing to browse, you agree that cookies may be placed on your device in line with this Cookie Policy and our Privacy Policy. If you do not agree with the use of cookies as described below, you should adjust your browser settings or stop using our services.

1. Who we are

Lola Jack Casino is an online casino platform offering a large selection of casino games, live casino tables, promotional offers and VIP services. We use cookies to provide secure access to our games, manage your account, improve performance, and support responsible gambling.

For any questions about this Cookie Policy, you can contact us at:

• Email: [email protected]

2. What are cookies?

Cookies are small text files placed on your computer, smartphone or tablet when you visit a website. Cookies store small amounts of information. Your browser sends this information back to the website each time you return, so the site can recognise your device and remember certain details about your visit.

Cookies are widely used to help websites work, to keep them secure, and to collect information about how visitors use them. Some cookies are set directly by us, while others are set by third parties that provide services for our site, such as analytics or security tools.

3. Legal basis for using cookies

Under UK and EU data protection laws, we may use strictly necessary cookies without your prior consent because they are needed for the basic operation of the site. For all other types of cookies, we rely on your consent.

When you first visit our site, you will see a cookie banner or pop-up. This banner allows you to accept or manage non-essential cookies. You can change your preferences at any time, as explained in the section on managing cookies.

4. Types of cookies we use

We use several categories of cookies on our website. Each category serves a different purpose and has a different effect on your experience.

4.1 Strictly necessary cookies

These cookies are essential for the website and casino services to function. They allow you to move around the site, use secure areas, and access basic features.

• Keep you logged into your account during your session
• Enable secure login and KYC processes
• Remember your cookie preferences
• Process payments and manage transactions
• Provide basic fraud prevention and security checks

Without these cookies, our site and core services would not function correctly. These cookies are always active and cannot be turned off through our internal cookie tools, but you can block them in your browser (this may stop the site from working properly).

4.2 Performance and analytics cookies

Performance and analytics cookies help us understand how players use our site. They do not directly identify you by name, but they may collect data such as your device type, browser type, pages visited, session length and general usage patterns.

We use this information to:

• Measure traffic and popular pages
• See which games or sections are used most often
• Improve page load speed and usability
• Detect site errors or broken links

These cookies help us improve our services, promotions and layout so that the site is smoother and more efficient for all players.

4.3 Functional cookies

Functional cookies allow us to remember the choices you make. These are not strictly necessary, but they make your experience more personal and convenient.

• Remember language preferences
• Save certain display settings
• Store optional preferences such as sound or game filters
• Help restore your session if your connection drops

If you disable these cookies, some features may not work as smoothly and you may have to re-enter your preferences each time you visit.

4.4 Advertising and marketing cookies

Advertising and marketing cookies may be used to deliver more relevant offers and to limit how often you see promotional messages. They can help us and our marketing partners understand the effectiveness of campaigns.

• Show offers that may be more relevant to your interests
• Measure clicks and responses to promotional emails or banners
• Prevent the same advert being shown repeatedly
• Support retargeting on external sites where lawful

These cookies are set only with your consent. You may withdraw your consent at any time.

4.5 Security and fraud prevention cookies

We take security, anti-money laundering and responsible gambling seriously. To support these obligations, we may use cookies and related technologies to monitor suspicious activity and protect both our platform and our players.

• Recognise repeated failed login attempts
• Help detect unusual or potentially fraudulent behaviour
• Protect your account from unauthorised access
• Support AML and KYC processes required by regulation

Some of these cookies are strictly necessary, while others are used in combination with analytics tools to strengthen platform security.

5. First-party and third-party cookies

Cookies on our website can be placed either by us (first-party cookies) or by trusted third parties (third-party cookies).

5.1 First-party cookies

First-party cookies are created and stored by Lola Jack Casino. They usually support core functions and settings of our website, such as logins, language choice, casino lobby behaviour and internal analytics.

5.2 Third-party cookies

Third-party cookies are set by external providers that work with us. These providers may offer services such as analytics, payment processing support, security checks or marketing tools.

While we do not control how third parties use their own cookies, we work only with reputable providers and we take steps to ensure that any data shared is limited and protected as required by law and our contracts with them.

6. Examples of cookies we may use

The list below gives an overview of the main types of cookies that may be active on the site. The exact cookies may change over time as we update our technology and partners.

More specific information about active cookies, including names and durations, may be provided in our cookie banner or in an updated list available on request through our support team.

7. Managing your cookie preferences

You have control over how cookies are used on your device. You can manage your preferences in two main ways: through our on-site tools and via your browser settings.

7.1 Using our on-site controls

On your first visit you will see a cookie banner that gives you options to accept or adjust non-essential cookies. Depending on our current implementation, you may be able to:

• Accept all cookies
• Reject non-essential cookies
• Choose specific categories such as analytics or marketing

If you wish to change your choice later, you may be able to reopen or adjust these settings via a dedicated link or icon on our website. If this feature is not visible, you can contact support or change your browser settings instead.

7.2 Managing cookies through your browser

Most browsers allow you to control cookies through their settings. You can usually:

• See which cookies are stored on your device
• Delete existing cookies
• Block all cookies
• Block cookies from specific sites
• Set your browser to delete cookies when you close it

Instructions will vary depending on your browser and device. For more details, check the help section of your browser or visit its official support page.

Please note that if you block or delete cookies, key features of Lola Jack Casino may not work properly. You may be unable to log in, place bets, play certain games, or use payment services.

8. Cookies and personal data

Some cookies work with other information we hold to identify you as an account holder. For example, this may happen when you are logged in and cookies link your activity to your account details.

Where cookies involve personal data, we process this data according to our Privacy Policy, which explains:

• What personal data we collect
• Why we collect and use it
• Our legal bases for processing
• How we keep your data safe
• Your rights under data protection law

We apply strong security measures such as SSL encryption, strict access controls and internal procedures to protect personal data linked with cookies and other tracking tools.

9. Cookies, security and responsible gambling

Our casino is committed to secure play and responsible gambling. Cookies support these aims in several ways.

9.1 Account and payment security

We use cookies and similar technologies to help protect your account and payments. For example, they may:

• Support secure login processes and session management
• Help detect unusual activity that may indicate fraud
• Support AML checks and KYC verification where required
• Assist with safe handling of deposits and withdrawals

9.2 Responsible gambling tools

Cookies can help us recognise patterns that may link to problem gambling and support the tools we offer, such as self-exclusion, account limits and time-outs. In particular, cookies may:

• Remember your responsible gambling settings (where applicable)
• Support the correct display of warnings or limit reminders
• Help ensure that self-exclusion measures are respected

These uses are aligned with our duty to encourage safe play and comply with our legal obligations.

10. Third-party services and cookies

We may integrate third-party services that set their own cookies or use other tracking technologies. Examples can include:

• Analytics and performance services
• Security and anti-fraud tools
• Email and push notification systems
• Advertising and affiliate tracking systems

These third parties process information in line with their own privacy and cookie policies. We seek to work only with partners that respect data protection rules and we aim to limit data sharing to what is strictly necessary.

11. Storage period

Cookies may stay on your device for different amounts of time:

• Session cookies: These exist only for the duration of your visit. They are deleted once you close your browser.
• Persistent cookies: These stay on your device for a set period or until you delete them. They help us recognise you on future visits or remember your preferences.

The exact duration of each cookie is set by the cookie provider. We aim to keep cookie lifetimes to what is reasonable and necessary for the stated purpose.

12. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law, technology, our services or our internal processes. The date of the latest version will be shown at the bottom of this page.

Any significant change that affects how we use cookies, or how we rely on consent, may be highlighted on our website, for example by showing an updated banner or notice. By continuing to use the site after such changes, you accept the updated Cookie Policy.

13. Your rights and further information

Depending on the applicable data protection laws, you may have rights with respect to personal data linked to cookies and tracking tools, including:

• The right to access your personal data
• The right to ask us to correct inaccurate data
• The right to ask for deletion in certain cases
• The right to limit or object to certain forms of processing
• The right to withdraw consent where processing is based on consent

For detailed information about how we handle personal data, please refer to our Privacy Policy and related terms available on lolajackkcasino.uk.

14. Contact details

If you have questions about this Cookie Policy, our use of cookies, or your data protection rights, you can contact us using the details below:

• Email: [email protected]

We will review your query and respond as soon as we reasonably can. For security reasons, we may need to verify your identity before answering questions that involve your personal data or account information.

15. Summary

Cookies play an important role in making Lola Jack Casino secure, reliable and pleasant to use. They support key features like account access, game performance, payments and responsible gambling tools. At the same time, we respect your privacy and give you options to manage non-essential cookies.

By continuing to use our services, you confirm that you have read this Cookie Policy and agree to the use of cookies as set out above. If you do not accept our use of cookies, please adjust your browser settings or contact us for further guidance.

Last updated: [please insert date]