Privacy Policy

Last updated: 25 August 2026

This Privacy Policy explains how Lola Jack Casino ("Lola Jack", "we", "our", or "us") collects, uses, stores, shares, and protects your personal data when you visit our website, create an account, deposit or withdraw funds, claim bonuses, or play games at our online casino in the United Kingdom.

By registering an account or using our services, you confirm that you have read this Privacy Policy and agree to the way we process your personal data as described here.

Contact Details

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, you may contact us at:

Email: [email protected]

If you contact us by email, please include your full name and, if applicable, your Lola Jack Casino username, so we can locate your account and help you faster.

About Lola Jack Casino

Lola Jack Casino is an online casino platform offering more than 4,000 games, live casino tables, crypto payments, a VIP club, and several bonus systems. Our official website is lolajackkcasino.uk. We provide 24/7 customer support and apply industry-standard security measures including SSL encryption, KYC verification, and separation of client funds.

Scope of this Privacy Policy

This Privacy Policy applies to:

All visits to our website
Account registration and account use
Deposits and withdrawals using fiat or cryptocurrencies
Participation in bonuses, promotions, VIP programmes, and loyalty schemes
All contact with our support team, including live chat and email

This Privacy Policy does not apply to third-party websites that may be linked from our pages, such as game providers, payment services, or social media platforms. Those services have their own privacy policies.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases, as required by data protection laws in the United Kingdom:

Performance of a contract: To create and manage your player account, process payments, and allow you to play games.
Legal obligations: To comply with anti-money laundering (AML) rules, responsible gambling rules, taxation, financial reporting, and other regulatory duties.
Legitimate interests: To protect our business, prevent fraud, secure our services, conduct analytics, and improve our platform, provided these interests do not override your rights.
Consent: For certain marketing activities, use of cookies that are not strictly necessary, and in any other situation where we ask for your clear permission.

Types of Data We Collect

Data you provide directly

We collect the information that you give us when you register, use our site, or contact us. This may include:

Identity data: first name, last name, date of birth, nationality, and verification documents (such as ID card, driving licence, passport, proof of address, or other KYC documents).
Contact data: email address, residential address, telephone number, and any other contact details you share with us.
Account data: username, password, chosen currency, language preferences, and account settings.
Payment data: deposit and withdrawal details, including chosen method, transaction history, and limited card or wallet information as required for processing payments.
Verification and compliance data: KYC and AML information, source of funds details, occupation, proof of income (where required), and records related to responsible gambling checks.
Support communication data: information you provide when you speak to our live chat agents or write to us by email, including any screenshots or attachments.
Bonus and promotion data: details about the bonuses you claim, wagering status, bonus-related restrictions, and promotions you take part in.

Data we collect automatically

When you use our website and services, we collect technical and usage data automatically, such as:

IP address and approximate location
Device type, operating system, and browser type
Time and date of visits and actions taken on the site
Pages you view, clicks, and interaction with our content
Log data and diagnostic data needed to maintain security and reliability
Session IDs and cookies stored on your device

Data from third parties

We may receive information from third-party sources, including:

Payment providers and banks, regarding successful or failed transactions and basic account identifiers.
Identity verification and KYC service providers, confirming your identity, age, or address.
Fraud prevention agencies and AML services, providing risk scores or confirming data for security checks.
Game providers, sending basic data relating to your play history, game sessions, and winnings or losses for accounting purposes.

Purposes for Processing Your Data

We use your personal data for clear and lawful purposes. The main purposes are listed below.

Account creation and management

To register new players and create user accounts.
To ensure you are of legal age to gamble and that you are eligible to use our services.
To manage login credentials, security settings, and account preferences.
To keep accurate records about your play activity, balance, and account status.

Payment processing

To process deposits and withdrawals using the payment methods available on our site, including bank cards, e-wallets, and cryptocurrencies such as Bitcoin and USDT.
To comply with payment processing obligations including transaction monitoring, reconciliations, and anti-fraud checks.
To keep records for accounting, financial reporting, and tax rules.

KYC, AML, and responsible gambling

To complete Know Your Customer (KYC) checks and confirm your identity, age, and address.
To comply with Anti-Money Laundering (AML) rules, including source of funds checks when required.
To monitor play patterns that may indicate problem gambling.
To apply limits, self-exclusion, or account closure where required by you or by law.

Service provision and improvement

To provide access to our game portfolio, including slots, live casino, table games, scratch cards, keno, bingo, jackpot slots, video poker, and crypto games.
To ensure that the site loads and works correctly on your device.
To monitor performance and fix issues, bugs, or errors.
To improve site layout, content, and features based on aggregated usage data.

Security and fraud prevention

To protect your account against unauthorised access.
To detect and prevent fraud, money laundering, abuse of bonuses, and other unlawful use of our services.
To protect our systems and networks.

Customer support

To provide 24/7 help via live chat and email.
To respond to your questions, complaints, and requests.
To record and review communication for training, quality control, and dispute resolution.

Marketing and promotions

To send you information about bonuses, promotions, tournaments, and VIP offers, if you have agreed to receive marketing communications or if we are allowed to do so by law.
To personalise offers based on your account level (such as VIP Club levels Ember, Frost, Glacier, Blaze, and Supreme), your game preferences, and your previous activity.
To manage your marketing preferences and opt-out choices.

Legal and regulatory duties

To keep records required by regulators and authorities.
To investigate and respond to legal claims or regulatory requests.
To enforce our Terms and Conditions and other policies.

Cookies and Similar Technologies

We use cookies and similar technologies to run our website, keep you logged in, and understand how our services are used.

Types of cookies we use

Strictly necessary cookies: These are needed to operate the site, maintain sessions, and enable secure login.
Functional cookies: These remember your preferences, such as language and chosen currency.
Performance and analytics cookies: These help us understand site performance and user behaviour so we can improve layout and content.
Marketing cookies: These may be used to show relevant promotions or track how you interact with emails or banners if you accept such cookies.

Where required by law, we will ask for your consent before placing cookies that are not strictly necessary. You can change your browser settings to delete or block cookies, but some features of our site may no longer function as expected if you do so.

We share your data only with trusted parties and only for lawful reasons. Recipients of your personal data may include:

Payment service providers and banks, to process deposits and withdrawals using methods such as Visa, Mastercard, Paysafecard, Zimpler, Revolut, Skrill, Neteller, MiFinity, Bitcoin, Ethereum, USDT, Litecoin, Ripple, TRX, DOGE, and Cardano.
Game providers, such as NetEnt, Pragmatic Play, Evolution, and Ezugi, where required to run games and account for your bets and winnings.
Verification and compliance partners who help us with KYC, AML checks, age verification, and fraud detection.
Marketing and communication providers, who assist with email campaigns, SMS, or push notifications, subject to your consent and preferences.
Analytics and technology partners who provide hosting, maintenance, analytics tools, and security services.
Professional advisers such as lawyers, auditors, and consultants, where needed to protect our legal interests or meet legal duties.
Regulators, courts, law enforcement, or other public authorities, where required by law or where we need to protect our rights, our players, or third parties.

We do not sell your personal data to third parties.

International Data Transfers

Your personal data may be processed in countries outside the United Kingdom, for example where our suppliers, servers, or partners are based. In such cases, we make sure that appropriate safeguards are in place, such as:

Use of standard contractual clauses or similar legal mechanisms.
Contracts requiring recipients to protect your data to a comparable standard.
Technical and organisational measures such as encryption and access controls.

By using our website and services, you understand that your data may be transferred internationally, subject to these safeguards.

Data Retention

We keep your personal data for as long as required to fulfil the purposes for which it was collected, and to meet legal, regulatory, and accounting duties. In general:

Account data is kept while your account is active and for a period after closure, as required by gambling, AML, and financial rules.
Transaction data and KYC documents may be kept for a number of years after the end of the business relationship, to comply with AML and financial record duties.
Marketing data is kept while you remain subscribed or until you object or withdraw consent.
Technical logs and security data are kept for a shorter period, unless required for investigations or legal claims.

When data is no longer needed, we will delete it or anonymise it in a way that cannot be linked back to you.

Security of Your Personal Data

We take security seriously and use several measures to protect your data, including:

SSL encryption to secure data transmitted between your device and our servers.
Segregated storage of client funds from company operational funds.
Access controls, so that only authorised staff have access to personal data and only as necessary.
Procedures to detect, respond to, and report any data breaches where required.

While we use strong safeguards, no system is completely free from risk. You also play an important role in protecting your data by keeping your login details secret and using strong, unique passwords.

Your Rights

Subject to applicable data protection laws, you have several rights over your personal data. These may include:

Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To ask us to correct inaccurate or incomplete data.
Right to erasure: To request deletion of your personal data in certain cases, for example where it is no longer needed. Legal duties may mean we must keep some data.
Right to restriction: To ask us to restrict processing in specific situations.
Right to data portability: To receive certain data in a structured, commonly used format, and to ask us to transfer it to another controller where technically possible.
Right to object: To object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect processing that took place before withdrawal.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before acting on your request. Some requests may be limited or declined where we have legal grounds to do so.

Marketing Communications

You may choose to receive marketing messages from us about bonuses, promotions, and VIP offers at Lola Jack Casino. You are always free to change your mind.

You can manage your preferences in your account settings (where available).
You can unsubscribe at any time using the link in marketing emails.
You can contact us by email to ask that we stop sending marketing messages.

Even if you opt out of marketing, we may still send you important service messages such as account notices, transaction confirmations, security alerts, or changes to our terms and policies.

Responsible Gambling Data

Lola Jack Casino supports safe and responsible play. To help with this, we may process data about:

Self-exclusion requests and periods of exclusion.
Account closure due to gambling concerns.
Deposit limits, loss limits, or session limits you set.
Communication and notes related to responsible gambling discussions.

This data is processed to protect you, to follow our legal and licensing duties, and to apply the limits or exclusions you request. In some cases, we may be required to refuse re-opening an account or to place extra checks if risks are identified.

Data Relating to Minors

Our services are strictly for adults aged 18 or over. We do not intentionally collect or process personal data about minors.

If we suspect that a user is under 18, we will freeze or close the account, request proof of age, and, if confirmed, remove personal data subject to legal record duties.
If you are a parent or guardian and believe we hold data about a minor, please contact us immediately.

Use of Cryptocurrencies and Financial Data

Lola Jack Casino accepts several cryptocurrencies for deposits and withdrawals, such as Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, USDT, and USD Coin. When you use crypto:

We process wallet addresses and transaction details needed to confirm payments and link them to your account.
We may use AML tools and blockchain analytics to assess risk and comply with regulations.
We keep records of crypto transactions along with standard payment history.

We do not store your private keys. You remain responsible for the safety of your external wallets and any details relating to them.

Automated Decision-Making and Profiling

We may use automated systems and certain forms of profiling in limited cases, such as:

Fraud detection and prevention, where patterns and risk scores help block suspicious activity.
AML screening, where transactions may be flagged based on rules.
Bonus abuse checks, where unusual play patterns can lead to extra review.
Basic segmentation for marketing, for example grouping players by VIP level or game preferences, subject to your marketing choices.

Where such decisions have significant effects, we will offer a way to challenge or request human review, as allowed by law.

Links to Third-Party Websites

Our website may include links to third-party sites, such as payment services, game providers, or responsible gambling organisations. If you follow these links, their own privacy policies and terms will apply. We are not responsible for how third parties handle your data.

Complaints and Supervisory Authorities

If you have concerns about how we process your personal data, we encourage you to contact us first so we can try to resolve the matter.

You may also have the right to lodge a complaint with a data protection authority in the United Kingdom. Information about how to contact the relevant authority is usually available on the authority’s official website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Reasons for updates can include changes in law, regulatory guidance, or our business practices.

Any changes will be published on lolajackkcasino.uk.
We will update the "Last updated" date at the top of this page.
In case of major changes, we may also notify you by email or via an on-site message.

We encourage you to review this Privacy Policy regularly so you stay informed about how we protect your personal data.

How to Contact Us

If you have questions, requests, or concerns about privacy or personal data, please contact us at:

Email: [email protected]

Please explain the nature of your question clearly so we can help you as quickly as possible. We aim to respond without unnecessary delay and within any deadlines set by law.