Lola Jack

Terms and Conditions

1. Contact Details

Lola Jack Casino is pleased to welcome you to our online casino website, operated at lolajackkcasino.uk and related domains and subdomains that may be used from time to time (the “Website”). If you have any questions about these Terms and Conditions, your account or your gameplay, you can contact us using the details below:

By registering an account or using the Website you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before you start using our services.

2. Acceptance of Terms

These Terms form a binding agreement between you and Lola Jack Casino. By clicking “Register”, “Sign Up”, “I Agree” or a similar button, or by accessing or using the Website or any games, promotions or payment services provided by Lola Jack Casino, you confirm that:

  • You have read, understood and agree to these Terms in full
  • You agree to our Privacy Policy, Cookie Policy and any bonus or promotion rules that apply
  • You are legally allowed to use online gambling services under the laws of your country of residence

If you do not agree with any part of these Terms, you must stop using the Website and must not open or continue to hold an account.

3. Eligibility and Player Requirements

3.1 Minimum age

Lola Jack Casino is strictly for adults. You must be at least 18 years old to register, deposit or play for real money. We may ask for documents to confirm your age and identity at any time. If we find that you are under 18, we will close your account, cancel bets and forfeit any winnings.

You are responsible for making sure that online gambling is legal in your country or territory before you use the Website. By opening an account, you confirm that:

  • You are of legal age for gambling in your country of residence
  • You will use the Website only from a jurisdiction where online gambling is allowed
  • You are acting on your own behalf and not for any other person
  • You are using funds that belong to you and come from lawful sources

We may refuse registrations or restrict access from certain countries or regions at our own discretion. If we believe that you are using the Website from a restricted jurisdiction we may suspend or close your account and void bets.

3.3 One account per person

Each player may have only one active account with Lola Jack Casino. Multiple accounts, shared accounts, or accounts opened under false details are not allowed. If we detect duplicate accounts we may close them, cancel bonuses and void winnings.

4. Account Registration and Verification (KYC)

4.1 Registration information

To open an account you must complete the registration form and provide correct and up-to-date information, including but not limited to:

  • Full name
  • Date of birth
  • Residential address
  • Country of residence
  • Email address and phone number
  • Chosen username and password

You confirm that all details you provide are accurate, complete and kept current. If your data changes, you must update it or contact support as soon as possible.

4.2 KYC and identity checks

To follow our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may ask you for documents at any time, including:

  • Proof of identity (passport, national ID card or driving licence)
  • Proof of address (utility bill, bank statement or similar)
  • Proof of payment method ownership (card copy, e-wallet screenshot, crypto wallet data)

We may suspend deposits, withdrawals and access to some services until we finish our checks. If we cannot verify your details, or if we suspect fraud or misuse, we may close your account and hold funds as required by law or by these Terms.

4.3 Account security

You are responsible for keeping your login details safe and secret. You must not share your password or allow anyone else to use your account. If you lose access, or think someone else may know your password, you must change it at once and contact support.

Any activity carried out using your username and password is treated as your own, unless we can clearly see that it has been compromised by a third party through no fault of your own.

5. Responsible Gambling

Lola Jack Casino supports safe and responsible play. Gambling should be a form of entertainment, not a way to make income. You should never bet money that you cannot afford to lose.

5.1 Player protection tools

We offer a number of tools and options to help you stay in control:

  • Deposit limits – set how much you can deposit over a chosen period
  • Session limits – restrict how long you can play
  • Cooling-off periods – take a short break from gambling
  • Self-exclusion – block access to your account for a longer time
  • Account closure – request permanent closure of your account

You can request many of these options directly through your account settings or by contacting support. Some changes, such as lowering limits, may take effect immediately. Increasing or removing limits may have a waiting period.

5.2 Self-exclusion and account closure

If you feel that your gambling is harming you or others, you should consider self-exclusion. During self-exclusion you will not be allowed to log in, deposit or play. If you self-exclude, you must not try to open new accounts. Should we find new accounts during an exclusion period, we may close them and cancel related activity.

You may also ask for permanent account closure. Once closed, you must not try to reopen the account unless agreed by us after review.

5.3 External help

If you are worried about your gambling, consider contacting independent help organisations in your area. Our customer support team can give guidance on where to find such support, though we cannot give medical or legal advice.

6. Deposits

6.1 Deposit methods and limits

Lola Jack Casino offers many deposit methods for United Kingdom players and international customers. Available options may change by country, currency and time. Examples of deposit methods include:

  • Zimpler (€10 - €5,000)
  • Visa / Mastercard (€10 - €2,000)
  • Paysafecard (€10 - €1,000)
  • Revolut (€10 - €5,000)
  • Skrill (€10 - €5,000)
  • Neteller (€10 - €5,000)
  • MiFinity (€10 - €2,500)
  • Bitcoin (approx. €30 - €5,000 in value)
  • Ethereum, USDT ERC20, Litecoin, Ripple, TRX, DOGE, Cardano (typically €10 - €5,000)

These limits may change, and limits in GBP or other currencies may be adjusted based on exchange rates. Check the cashier section for the most current options for your account.

6.2 Minimum deposits

Unless stated otherwise in a specific promotion, the standard minimum deposit is:

  • Standard minimum deposit: €10 or equivalent
  • Welcome package minimum deposit: €20
  • Crypto welcome bonus minimum deposit: 100 USDT or equivalent in accepted coins

Some payment methods may have higher minimum amounts. Please check the cashier for exact figures in your chosen currency.

6.3 Deposit processing times

In most cases, deposits are credited to your account instantly after confirmation. However, processing times can depend on the payment provider and banks involved. Lola Jack Casino is not responsible for delays caused by third-party payment services.

6.4 Deposit guide

To make a deposit at Lola Jack Casino:

  1. Log into your Lola Jack Casino account
  2. Open the cashier or deposit section
  3. Select your preferred payment method
  4. Enter the deposit amount within the allowed limits
  5. Confirm the transaction and follow any on-screen instructions from the payment provider
  6. Wait for the funds to appear in your account balance

7. Withdrawals

7.1 Withdrawal methods and limits

Withdrawals can usually be made using the same method used for deposit, where possible. Available withdrawal methods may include:

  • Bank transfer (€10 - €5,000)
  • Withdrawal to card (€10 - €3,000)
  • Revolut (€10 - €5,000)
  • Skrill (€10 - €5,000)
  • MiFinity (€10 - €2,500)
  • Bitcoin (approx. €60 - €5,000 in value)
  • Ethereum, USDT TRC20, Litecoin, DOGE (typically €10 - €5,000)
  • Ripple (approx. €30 - €5,000 in value)

Methods and limits may change and can be different based on your country, currency, VIP level and internal checks.

7.2 Minimum withdrawals

Standard minimum withdrawal limits apply as follows:

  • Standard minimum withdrawal: €10 or equivalent
  • Bitcoin withdrawal minimum: approx. €60 in value
  • Ripple withdrawal minimum: approx. €30 in value

7.3 Monthly withdrawal limits

Monthly withdrawal limits may depend on your VIP status:

VIP LevelMonthly Withdrawal Limit
Ember€5,000 per month
Frost€5,000 per month
Glacier€10,000 per month
Blaze€15,000 per month
Supreme€20,000 per month

We may adjust these limits or apply additional restrictions if required for security, AML reasons or due to bonus terms.

7.4 Withdrawal processing

All withdrawal requests are reviewed by our finance department. While many e-wallet and crypto withdrawals can be processed quickly, we may need up to 3 business days to review and approve payouts. After approval, the time it takes to receive funds depends on your chosen method:

  • E-wallets: usually instant or very fast once approved
  • Bank cards and transfers: may take several business days depending on your bank
  • Crypto withdrawals: usually faster than bank transfers, but depend on network load

We may limit the number of pending withdrawals per account. As a guide, a player may usually have up to 3 pending withdrawals at the same time. Where possible, you may cancel a pending withdrawal before it is processed, unless otherwise restricted by law or policy.

7.5 Rollover requirement before withdrawal

To prevent abuse of payment services, a minimum rollover of at least x1 (one time) of your deposit amount is generally required before you can request a withdrawal, unless a different rule is stated in a promotion. For example, if you deposit €20, you should place bets totalling at least €20 before withdrawing.

7.6 KYC for withdrawals

We may request full KYC verification before approving withdrawals, especially for higher amounts. If you do not complete verification, we may cancel or delay your withdrawal until we receive satisfactory documents.

8. Currencies and Crypto

Lola Jack Casino supports several currencies for deposits, wagers and withdrawals, including:

  • EUR, USD
  • USDT
  • PLN, NOK
  • AUD, CAD, NZD
  • CHF, CZK, HUF

We also accept selected cryptocurrencies for deposits and withdrawals, such as Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, USDT and USD Coin, subject to availability. Some crypto methods may be used under the “crypto” currency wallet on the Website.

Exchange rates for currency conversion are set by our payment processors or by us, and may change without notice. Small differences due to exchange rates or network fees are possible and accepted as part of using such services.

9. Bonuses and Promotions

9.1 General bonus rules

Lola Jack Casino may offer various bonuses and promotions, including welcome bonuses, reload bonuses, free spins, cashback, VIP rewards and special campaigns. Each promotion has its own specific rules and conditions, which apply in addition to these Terms.

By claiming a bonus or taking part in a promotion you accept all related terms, including wagering requirements, game restrictions, time limits, bet limits and maximum win caps.

9.2 Welcome Package (standard currency)

A typical example of our welcome package for new players is:

  • Offer: Up to 400% in total bonuses up to €15,000 + 400 Free Spins
  • Minimum deposit: €20
  • Wagering requirement: (deposit + bonus) x20
  • Free spins wagering: x40 on free spins winnings
  • Bonus validity: usually 10 days from activation

Key rules usually include:

  • Offer for new customers only, one per person, household, IP, device
  • Neteller and Skrill deposits may not qualify for the welcome bonus
  • Maximum bet with active bonus funds: usually €100 per round or spin
  • Maximum withdrawable amount from bonus winnings may be limited to 10x the bonus amount
  • Free spins winnings may have specific caps, depending on the number of free spins granted

Please confirm the current welcome offer and its full rules on the promotions page before claiming, as offers may change from time to time and may differ by country or currency.

9.3 Crypto Welcome Bonus

For players using accepted cryptocurrencies, a Crypto Welcome Bonus may be available. An example of such an offer is:

  • Offer: 400% up to 20,000 USDT + 400 Free Spins
  • Minimum deposit: 100 USDT equivalent
  • Wagering requirement: (deposit + bonus) x20
  • Free spins wagering: x40 on free spins winnings

Accepted cryptocurrencies may include USDT, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple and USD Coin, subject to current availability. Specific game and country restrictions may apply to crypto bonuses.

9.4 Additional bonuses

Examples of regular promotions include:

  • Weekly Reload: 70 Free Spins for deposits from €20, with x40 wagering on free spins winnings, available Monday to Thursday
  • Crypto Weekly Reload Bonus: 60% up to 1,000 USDT for crypto deposits from 50 USDT, with x30 wagering, available Monday to Thursday

These are only examples. Always check the promotion page or the “My Bonus” section for the precise rules that apply at the time you claim.

9.5 Bonus wagering and restricted games

Unless stated otherwise, the following rules generally apply to wagering:

  • Not all games contribute equally to wagering
  • Some games may contribute only a small percentage
  • Some games may be excluded from wagering altogether

Example categories:

  • Slots – usually 100% contribution, unless otherwise stated
  • Selected special titles (such as Crazy Time, Dream Catcher, Monopoly Live) – may contribute 50%
  • Certain slots, table games, live casino or crypto games – may contribute 0% or be excluded

Examples of games that may be excluded from wagering or bonus play include Dead or Alive, Dead or Alive 2, Starburst XXXtreme, Aviator and Spaceman. This list can change and you must review current bonus terms and any game lists provided on the site.

9.6 Bonus expiration

Bonuses and free spins usually expire 10 days after activation unless stated otherwise. Any bonus funds or free spins that remain unused, and any winnings that have not met wagering requirements by the end of this period, may be removed from your account.

9.7 Bonus abuse

Lola Jack Casino reserves the right to withhold or remove bonuses and associated winnings, or to close accounts, if we suspect bonus abuse, such as:

  • Opening multiple accounts to claim the same offer several times
  • Using unfair betting patterns to clear wagering with minimal risk
  • Using bonuses in combination with guaranteed-win strategies
  • Collusion with other players or using bots or scripts

10. Games and Software

10.1 Game providers

Lola Jack Casino offers more than 4,000 games from respected providers such as NetEnt, Pragmatic Play, Evolution, Ezugi and others. Game availability may differ between regions due to licensing or local rules.

10.2 Game types

Main game categories include:

  • Slots and jackpot slots
  • Live casino
  • Table games
  • Scratch cards
  • Keno and bingo
  • Video poker
  • Crypto games where available

10.3 Fairness and random results

All outcomes on games are based on random number generators or live game results provided by our partners. You accept that the results of a game round are final once displayed on the game server.

10.4 Disconnections and technical issues

If you lose your internet connection or are otherwise disconnected while playing, the game result is stored on the game server. Once you reconnect, you can usually see the outcome in the game history. If a game malfunctions, all affected bets and payouts may be void and refunded as balance, according to the rules of the specific game provider.

11. VIP Club

Lola Jack Casino may invite active players to join or progress through our VIP Club, with levels such as Ember, Frost, Glacier, Blaze and Supreme. Benefits may include:

  • Cashback rewards (up to 15% in some cases)
  • Higher withdrawal limits (up to €20,000 per month at higher levels)
  • 24/7 live chat access
  • Personalised offers and bonuses
  • Personal VIP manager for top levels

Entry to and progress within the VIP Club are based on activity, deposits, wagers and internal review. We may change VIP conditions, benefits or levels at any time.

12. Security, AML and Fraud Prevention

Lola Jack Casino uses SSL encryption and follows internal AML and KYC procedures to help protect your data and funds and to prevent unlawful use of our services.

12.1 Separate client funds

Client funds are kept separate from company funds in line with our internal policies. This is meant to protect player balances as far as reasonably possible under applicable rules.

12.2 Anti-Money Laundering

We monitor activity on the Website to detect signs of money laundering, fraud or other unlawful behaviour. We may:

  • Ask for extra documents or information
  • Delay or block payments
  • Close or suspend accounts
  • Report suspicious activity to relevant authorities

13. Inactive Accounts and Fees

An account may be considered inactive if you have not logged in or placed any bets for at least 180 days. For inactive accounts that hold a real money balance, we may charge a monthly fee of €5 or equivalent, which will be deducted from your balance until the account is empty or you log in again.

If your account balance is zero, no inactive fee is charged. We may also close long-term inactive accounts with zero balance without notice.

14. Prohibited Activities

You agree that you will not:

  • Use the Website for any unlawful or prohibited purpose
  • Open multiple accounts or act on behalf of others
  • Use stolen or unauthorised payment methods
  • Cheat, collude, use bots or exploit software bugs
  • Attempt to break or bypass security measures
  • Upload or send any malicious software or harmful content

If we believe you have breached these rules or any part of these Terms, we may suspend or close your account, void bets and bonuses, and report your actions if required.

15. Intellectual Property

All content on the Website, including logos, graphics, text, software, design, audio-visual materials and data, is owned by Lola Jack Casino or our partners and is protected by copyright and other laws. You may use this content only for personal entertainment on the Website. You must not copy, distribute, modify or reuse our content without written permission.

16. Limitation of Liability

Lola Jack Casino aims to provide a stable and secure gaming environment, but we cannot promise that the Website will always be available without interruptions or errors. To the fullest extent allowed by law, Lola Jack Casino shall not be liable for:

  • Any loss of data, winnings or bonuses caused by technical issues, disconnections or software failures
  • Any delays or failures on the side of payment providers, banks or third-party services
  • Any indirect or consequential damages, such as loss of profit or business

Nothing in these Terms will limit our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

17. Changes to the Terms

We may update these Terms and other policies from time to time to reflect legal requirements, technical changes or updates to our services. The revised version will be published on the Website and, where required, we will inform you by email or on-site notification.

After changes take effect, your continued use of the Website will mean that you accept the new Terms. If you do not agree with updated Terms, you should stop using the Website and may request account closure.

18. Complaints and Disputes

If you have a complaint about our services, please contact our customer support team first using live chat or email. Provide as much detail as possible, including your username, time and description of the issue.

We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with the outcome, you may escalate the matter as explained by our support team. We always try to resolve disputes fairly and in line with these Terms and any applicable rules.

19. Termination or Suspension of Accounts

Lola Jack Casino may suspend or close your account at any time if we have reasonable grounds to believe that you have:

  • Broken these Terms or bonus rules
  • Provided false or misleading information
  • Been involved in fraud, money laundering or other unlawful activity
  • Misused payment methods or chargebacks

We may withhold or confiscate balances and winnings if required by law, by regulators or under these Terms. Any remaining funds, after deductions for fees or chargebacks, may be paid back to you where legally allowed.

20. Governing Law

Your agreement with Lola Jack Casino is governed by the laws applicable to the operator of the Website, subject to local mandatory consumer protections that may apply in your place of residence. Any disputes shall be handled by the courts that have jurisdiction over the operator, unless another route is required by law.

21. Final Provisions

These Terms and any referenced policies make up the entire agreement between you and Lola Jack Casino regarding your use of the Website. If any part of these Terms is found invalid or unenforceable, the remaining parts shall stay in full effect.

By registering an account and using Lola Jack Casino, you confirm that you have read, understood and agreed to these Terms and Conditions.

22. Contact Information

If you have any questions or need help at any stage, please contact us:

We recommend that you print or save a copy of these Terms and Conditions for your records.